FAQ - Freqently Asked Questions

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We collected frequently asked questions and answers to our products and services here.

If your questions is not stated here, please contact us by our contact form.

How can I find out about the processing status of my claim?

Information about the processing status of all claims and contracts can be found via your customer account.

Are there any technical requirements?

The following operation systems and browsers ensure an optimal resolution of the Portal.

  • OS: Vista, Windows 7 und Windows 8
  • Browser: Internet Explorer 9, Firefox 9, Google Chrome oder Safari (iOS) bzw. eine jeweils höhere Version

What to do if I forgot my account credetials?

Please find a link in the login dialog "Forgot password". Follow this link and request a new password for your account.

Do I need special web skills to enter the customer portal?

No, no special web scills are neccessary.

What should I do to protect my personal data?

  • Please watch out for any conspicuousness regarding the apperance of our website.
  • Please change you password on a regular basis.